Press Releases & News

Sage CRM v7 incorporates new functionality to provide users with a faster, more flexible and intuitive CRM solution. The new Interactive Dashboard provides a fully customisable area for users to manage and action all activities relevant to the individual roles. With all the information they require in one place day-to-day tasks become simpler and performance is enhanced.

Adrian De Terville, CRM Project manager at DMC Software said, “Sage CRM 7 is a powerful, multi-functional, customisable tool created to help businesses become more efficient and improve productivity, enabling the development of stronger customer relationships.

“The days have gone when CRM was purely a Contact Management tool.  Now you can manage everything from Sales Pipeline and Marketing Campaigns to Web Integration and Lead Management to streamline operations. And, if that’s not enough Sage CRM 7 can be integrated with third party applications and display the information via graphical dashboards. Sage CRM 7 can ensure that you will not miss a beat in serving both internal and external customers.”

Sage CRM is a powerful mid-market Customer Relationship Management (CRM) solution that supports the sales, marketing, customer service and, via the Sage 200 Suite, accounts functions within a business. When implemented correctly Sage CRM can enable an organisation to improve process efficiency, business insight and productivity. Visit http://www.dmcsoftware.co.uk/SageCRMmme/sage-crm-v6.aspx for more information.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM and Sage SalesLogix. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: jadewinters@dmcsoftware.co.uk

Tel: 01733 362120

Address: Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

Published by NewsCertain

www.migcan.com

Mobile Interactive Group (MIG) a global integrated mobile and digital communications business today announces the acquisition of mobile marketing and CRM software provider Piri Limited for an undisclosed sum.

MIG has purchased Piri, which was launched in 2006, because of its versatile technology capabilities and platforms which include integrated cross platform CRM and a self serve web interface mobile marketing platform. To date MIG has traditionally been strong in working with media and entertainment businesses, mobile network operators, agencies and brands, and has now strengthened its capabilities as it moves into new lucrative vertical customer channels, namely corporate enterprise and self serve markets.

Being based in Manchester, the acquisition also gives MIG a permanent presence in the North of England, which will enable the newly acquired commercial, development and operational teams to better serve MIG’s growing client base. These new facilities will position MIG as clear market leader in the provision of integrated mobile services.

The acquisition will broaden MIG’s capabilities as the Piri platforms will be incorporated into MIG’s existing technology offering which includes the interactive messaging suite MIDAS; the high speed SMS/MMS Gateway; the mobile web and app publishing platform Kilrush and Mpression, the premium mobile ad serving platform – These new technology capabilities will further accelerate the company’s international growth and expansion.

Barry Houlihan, CEO and Founder Mobile Interactive Group said, “We are delighted to announce the acquisition of Piri. We have worked with Piri for several years, providing mobile billing services to their clients via our m-commerce and interactive solutions business Mobile Interactive Technology (MIT). We intend to take full advantage of the company’s location in Manchester to grow commercial opportunities and this deal underpins MIG’s other platform capabilities as we look to build market leadership in the provision of mobile services to the corporate enterprise market. The Piri technology is already fully integrated with all MIG platforms and immediately available to our existing customers, as well as international customers and partners.”

Lee Bowden, director, Piri Limited commented “It’s great to join such an innovative and forward thinking group – MIG is a high energy business with big ambitions. The deal represents a huge opportunity to launch Piri’s technology globally and offers tremendous career opportunities to our staff in an industry that has excelled through a tough economic climate. This is an exciting time and we look forward to working as part of MIG to enter new markets in 2010.”

Current Piri customers include businesses like Netplay, Future Publishing, Paddy Power and Camelot.

The deal is 100% acquisition (undisclosed amount) and is performance related.

10 Things you should know about MIG

1. Sunday Times Tech Track winner 2008 (ranked no. 1)

2. World’s most integrated mobile value added services business

3. CEO and Founder Barry Houlihan is a former Ernst and Young entrepreneur of the year winner (2006)

4. Ranked ‘No.1 Mobile Agency’ in the NMA (New Media Age) Marketing Services Guide for three consecutive years (2008, 2009 and 2010)

5. Awarded Guinness World Record for Live8 for the largest ever text lottery in history (2005)

6. Won Diamond award for ‘Best Integrated Campaign for Walkers ‘Do us a Flavour, Win a Packet’ Gramia Awards (2009)

7. UK’s largest mobile payments provider (20% market share)

8. Clients currently include ITV, FIVE, O2, Vodafone, Orange, Three, Walkers, Tropicana, COI, Shazam, Bauer, Guardian and more

9. 140 staff with offices now in London, Manchester, New York, Chicago, Montreal and Sydney

10. Privately owned and all corporate development has been organically funded

** ENDS **

About Mobile Interactive Group (MIG)

Mobile Interactive Group (MIG) is a global integrated mobile and digital communications business and is the fastest growing privately owned technology company in the UK.

Comprising a unique combination of businesses, MIG specialist disciplines include mobile advertising, mobile marketing, mobile billing, mobile messaging, mobile technology and services provision, multi channel digital solutions, mobile internet publishing, experiential design and application development.

Innovation, technology, creativity and passion remain core to everything we do and we aim to help our clients understand the benefits of adopting a fully integrated, cross platform communications strategy.

All platforms and applications are developed in–house and are MIG’s proprietary technology, and currently serve multiple sectors including MNO’s, media and broadcasters, music and entertainment business, financial services, public sector, brands, agencies and handset manufacturers.

www.migcan.com

Contact: Tim Banks infomob DD: +44 (0) 1273 697 170 Email: tim@infomob.co.uk

Distributed on behalf of infomob by NeonDrum (http://www.neondrum.com)
Nicky Denovan
Tel: +44 7747 017654
nicky[at]neondrum[dot]com

For many small businesses, the focus of the last 18-months has been on cutting expenditure. A stark warning has been issued by DMC Software – cut back on spending on an effective CRM system and your company is at high risk of losing out against competitors. The leading business software specialists argue that CRM systems offer huge opportunities for small businesses coming out of the recession.

Following the economic crisis of 2009 CRM systems have become essential components of the small business armoury in order to maintain an edge over competitors in an increasingly aggressive market place. In an environment where price is not the only deciding factor in purchase small businesses should invest in CRM systems to enhance customer loyalty and remain competitive.

Michael Austin, CRM Specialist from DMC Software said, “CRM should not be viewed by small businesses as expenditure, but instead as an investment. Small Business CRM solutions, such as ACT! by Sage, safeguard revenue and profitability by facilitating quality customer service and customer loyalty which is essential to remain competitive. For many small businesses a CRM solution could be the difference between success and failure.

“At DMC we believe cost shouldn’t be a barrier for the small business when considering CRM and last year we launched ACT! SaaS. ACT! SaaS provides users with full ACT! functionality at an affordable monthly fee, allowing users to reap the benefits of CRM systems without a large initial outlay for software and hardware.”

ACT! by Sage is the leading small business CRM solution with over 4 million customers worldwide. ACT! by Sage is a comprehensive CRM solution enabling users to work more efficiently and organisations to increase revenue, decrease sales cycles and enhance lead conversion.

The latest ACT! release, ACT! 2010, makes managing and developing business relationships easier than ever with a new e-marketing module and social media functionality. The new tools built into ACT! provide high end functionality enabling businesses to interact with their customers and prospects in line with new trends ensuring ultimate customer engagement.

About DMC Software Solutions

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability throughout an organisation.

For more information on the business solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS –

For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: jadewinters@dmcsoftware.co.uk

LONDON – 24 May 2010 – Hitachi Consulting UK today announced that it has won a contract and commenced work with the Met Office. This undertaking supports the Met Office’s current programme of change to rationalise and improve the cataloguing of products and services offered to Met Office’s customers.

Hitachi Consulting UK will oversee and implement a solution built on the Microsoft Dynamics CRM 4.0 platform, resulting in an overall centralised system the aim of which is to improve business processes. Once completed, the solution will be utilised by people across the Met Office in an effort to offer customers better service and support the management and the sale of weather-related services and consultancy.

The Met Office is the United Kingdom’s national weather service, and is one of the leading and most highly respected global meteorological weather service providers.

The Met Office is currently undergoing a programme of change to rationalise and improve the cataloguing of products and services offered to customers. To support this process, the Met Office required a technical solution which would help move information from the existing Word templates into a searchable and actionable service catalogue. At the same time, the Met Office identified an opportunity to support sales and enquiry processes in the new centralised solution by replacing the existing application. This new solution provides them the flexibility and functionality to track customer calls and queries, maintain visibility in the process and convert the calls/queries to sales opportunities as appropriate.

“We knew we needed to engage with an external team and after conducting a competitive tender process we believe Hitachi Consulting UK was the right fit for us,” said Claire Ross, Senior Project Manager at the Met Office.

The solution also needed to provide integration to a variety of back office and other systems, including financial, asset management and content management. Hitachi Consulting UK will be implementing Scribe Insight to accelerate this integration, making use of the Dynamics CRM database and Web services adapters to provide the required interfaces.

The project will include design, build, migration, training and transition to Hitachi Consulting Managed Services, providing support for an initial period of three years.

###

About Hitachi Consulting Corporation

As Hitachi, Ltd.’s (NYSE: HIT) global consulting company, with operations in the United States, Europe and Asia, Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries. With a balanced view of strategy, people, process and technology, we work with companies to understand their unique business needs, and to develop and implement practical business strategies and technology solutions. From business strategy development through application deployment, our consultants are committed to helping clients quickly realize measurable business value and achieve sustainable ROI.

Hitachi Consulting’s client base includes 25 percent of the Global 100 as well as many leading mid-market companies. We offer a client-focused, collaborative approach and transfer knowledge throughout each engagement.

For more information visit www.hitachiconsulting.com

About Hitachi, Ltd.

Hitachi, Ltd., (NYSE: HIT / TSE: 6501), headquartered in Tokyo, Japan, is a leading global electronics company with approximately 360,000 employees worldwide. Fiscal 2009 (ended March 31, 2010) consolidated revenues totaled 8,968 billion yen ($96.4 billion). Hitachi will focus more than ever on the Social Innovation Business, which includes information and telecommunication systems, power systems, environmental, industrial and transportation systems, and social and urban systems, as well as the sophisticated materials and key devices that support them. For more information on Hitachi, please visit the company’s website at http://www.hitachi.com.

** Follow us on Twitter: http://twitter.com/Hitachiuk **

For further information, please contact:
Vanessa Land
Devonshire Marketing
Tel: 0870 242 7469
Email: vanessa@devonshiremarketing.com

Distributed on behalf of Devonshire Marketing by NeonDrum (http://www.neondrum.com)
Nicky Denovan
Tel: +44 7747 017654
nicky[at]neondrum[dot]com

In order to maintain excellent levels of customer service, DMC Software Solutions, leading Sage Business Partner, has invested heavily in recruitment for its professional services team and the wider business.

Mike Ramsay, Managing Director of DMC Software, said “As a business DMC Software places a huge emphasis on customer service and we invest a lot of time in the planning, organisation and training required to achieve a high standard of customer care. As part of our continual drive to provide breath taking customer service, throughout 2010, we have invested heavily in our staff and have even added to our professional services team, an area we consider to provide our customers with added value.

“In a business like ours, our customers have grown to expect a high level of service and with this in mind we have invested in experienced personnel so we can maintain and overwhelm that standard. Mike Hall, our new Sage 200 and 50 Product Manager, was previously of Sage for 19 years and joined DMC in February 2010 and is an asset to the business.”

Where other businesses still approach expenditure with caution, DMC have adopted a proactive strategy to surpass customer expectations. Providing excellent customer service is a key operating principle for DMC Software and one of the reasons that they were selected by Sage (UK) as the Sage Circle of Excellence Overall Winner in 2009.

The Sage Circle of Excellence Awards are judged using the Net Prime Promoter (NPP) score method, where customers are asked on a scale of 1 to 10 whether they would recommend DMC Software to a friend or colleague? Scores from 1 – 6 are classified as negative, 7 & 8 neutral and 9 & 10 positive feedback. The high score received by DMC Software clearly demonstrates the satisfaction of their client base with the levels of service received.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability throughout an organisation.

For more information on the business solutions and professional services available from DMC Software visit http://www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS –

For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: jadewinters@dmcsoftware.co.uk

Tel: 01733 362120

For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: 01733 362120

Address: Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

DMC Software have demonstrated their strength and durability by topping the Sage League Tables for the first quarter of 2010. This is not the first time that DMC have overtaken the larger Sage Business Partners, however, in such difficult trading conditions this is a great achievement.

Mike Ramsay, managing director of DMC Software proclaimed, “DMC has had a great start to the year and, for us, March was a record quarter. I strongly believe that our strong focus on customer service is fundamental to the successes we achieve as a business. Following the economic crisis of 2009 buying behaviour has changed and more emphasis is placed on service in the decision making process.”

“Customer Relationship Management (CRM) is something we are passionate about at DMC. CRM forms the solid core of our business- to us CRM is not just a piece of software but an organisational culture that we have adopted. As CRM specialists this is something we actively encourage our clients to do also. CRM offers many benefits to businesses but if it is not embraced its full potential will not be realised.”

Sage SalesLogix CRM is DMC Software’s flagship CRM solution, ideally suited to medium sized businesses. Sage SalesLogix enables organisations to manage and develop more profitable customer relationships by enhancing collaboration and productivity throughout a business. DMC Software are the leading supplier of Sage Saleslogix in the UK and currently hold the Sage SalesLogix Business Partner of the Year Award.

About DMC Software

DMC Software is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries. DMC are Sage specialist offering a number of solutions including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

For media enquiries, please contact –
Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: 01733 362120
DMC Software Solutions
Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

Published by NewsCertain

Customer Relationship Management (CRM) software is rapidly growing in popularity as businesses strive to differentiate themselves through enhanced customer service in an increasingly competitive market place. However, many businesses share a common misconception that CRM is just a sales tool, say CRM specialists DMC Software Solutions.

Mike Ramsay, Managing Director of DMC Software proclaims, “Many businesses are aware of the organisational benefits a CRM solution provides, including enhanced customer retention through improved customer service. However, many businesses grossly under utilise CRM viewing it as a contact database to manage the sales process and therefore do not reap the full benefits offered.

“CRM has come a long way since its introduction and it is advancing rapidly. Almost all business functions and processes can now be managed using a CRM solution. Products such as Sage SalesLogix have revolutionised CRM with sophisticated functionality controlling everything from sales and marketing through to IT, customer service and beyond.”

Sage SalesLogix, the world’s leading mid market CRM solution, provides users across an organisation with a single view of customer interaction, enhancing collaboration and allowing prompt responses to customer enquiries. With access to a complete communication history workforce productivity is enhanced and a higher quality of customer service can be offered, enhancing customer service.

The power of Sage SalesLogix can be extended to control the finance function with SalesLogix Link 200. A competitive edge can be achieved by integrating front and back office solutions, SalesLogix Link 200 users can track sales from initial lead, to closure, invoice and credit control. Moreover, accounts and suppliers can be promoted from one system to another reducing administration errors by removing the need for re-keying data.

About DMC Software
DMC Software is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries. DMC are Sage specialist offering a number of solutions including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit http://www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS -

For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: 01733 362120
DMC Software Solutions
Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR